A high-growth enterprise SaaS company
Faster decision cycles
Employee engagement recovery
Revenue per employee improvement
Challenge
After scaling from 800 to 5,000 employees in three years, decisions slowed, spans of control diverged, and employee engagement dropped 20 points.
Approach
We conducted a comprehensive organizational diagnostic, redesigning the structure from functional silos to customer-segment-aligned business units with embedded product, engineering, and go-to-market teams. We implemented a new leadership operating model, redefined career architectures, and launched a cultural transformation program anchored in the company's founding values.
Impact
Decision cycle times decreased by 50%. Employee engagement scores recovered to pre-scale levels within two quarters. Revenue per employee improved 22% as teams became more aligned to customer outcomes.